Shipping & Delivery Terms
Effective Date: 03/08/2025
 
Tulsi One LLP operates a decentralized product distribution model through its network of Franchise Stores (PUCs) and Depots across India. We do not offer direct-to-home delivery or online product ordering through our website at this time.
This Shipping & Delivery Policy explains how our products are made available for collection and the responsibilities of our Franchise Stores, Depots, Advisors, and Customers.
 
Order Placement

• All product orders must be placed offline either:

  • At a Franchise Store (PUC) near you, or

  • Through a registered Depot affiliated with Tulsi One LLP.

• Orders are typically fulfilled on-the-spot or within a reasonable pickup window, subject to availability.

• No online purchase or home delivery facility is currently provided by Tulsi One LLP.

 
Product Pickup

• Advisors and Customers must personally collect the products from the selected Franchise Store or Depot.

• It is your responsibility to verify product quantity and condition at the time of receipt.

• Once products are picked up and acknowledged, no claim regarding physical damage, shortages, or incorrect item shall be entertained.

 
Delivery Timelines

• While most products are available for immediate pickup, certain bulk orders or out-of-stock items may require additional lead time.

• In such cases, the Franchise Store or Depot will provide an estimated delivery date, which is subject to logistics and availability.

• Tulsi One LLP shall not be liable for any delay caused by factors outside its control, including transportation, stock shortage, or force majeure.

 
Responsibility for Delivery

• All responsibility for delivery lies with the Franchise Store or Depot where the order was placed.

• Tulsi One LLP only supplies goods to these channel partners on a principal-to-principal basis and does not engage in direct shipping or home delivery.

• Any logistics or transport services offered by Franchise Stores/Depots are outside the purview of Tulsi One LLP and governed by their own terms.

 
Non-Delivery or Discrepancies

• If you face any issue related to non-receipt of paid products, please first contact the respective Franchise Store or Depot.

• In case of unresolved disputes or fraudulent conduct, a formal grievance can be lodged with the Grievance Redressal Cell at Tulsi One LLP (see details in our Grievance Redressal Policy).

 
No Courier / Logistics Liability
Tulsi One LLP does not:

• Provide any courier or delivery service to end consumers or Advisors

• Accept liability for delay, loss, or damage during transit if delivery is handled by third parties arranged by the buyer or the Franchise Store

• Offer tracking numbers or shipment updates

 
Legal Disclaimer

• By purchasing from a Tulsi One LLP Franchise Store or Depot, you agree that:

  • Title and ownership of goods pass to you at the point of physical handover

  • The responsibility for handling, packaging, and delivery lies with the channel partner (PUC/Depot)

  • Tulsi One LLP shall not be held responsible for logistics claims outside its direct supply chain

 
For Assistance
For questions or issues related to product pickup, delays, or delivery experience, please contact the Franchise Store or Depot where your order was placed.
For unresolved matters, reach out to:
Grievance Cell
Tulsi One LLP
Email: grievance@tulsione.com